TapStar India · updated 19 October 2026
Refund & Replacement Policy
Every TapStar card is programmed and tested before it reaches you. If something isn’t right, here is exactly what we do.
Faulty card — free replacement within 30 days
If your card’s NFC chip or QR code doesn’t work within 30 days of delivery, we replace it free. If we can’t make your card work, we refund you in full, by UPI in India or by PayPal elsewhere.
Outside India — fixed remotely
Every TapStar card opens a link that we manage from New Delhi, so most problems — a changed link, wrong details, a page that needs updating — are fixed remotely, without sending anything back. Message us on WhatsApp and we reconfigure your card from here. Replacement cards are not posted internationally.
Wrong or changed details — fixed free, any time
Wrong details are never a reason to lose money. All-in-One card owners can edit their page themselves at any time with the card number and PIN we give you. For Google Review cards, message us and we update your review link free.
Lost or damaged cards
We don’t replace or refund cards that are lost, or damaged by use. You can order a new card at the normal price.
Custom designs
Custom card designs are made for bulk orders only. You approve the design before we print, so after approval refunds apply only to faulty cards.
How to ask for a replacement or refund
Message us on WhatsApp with your card number and a short photo or video showing the problem. Refunds are paid back by UPI in India, or by PayPal for international orders.
Common questions
Is there a 30-day guarantee?
Yes. If your card’s NFC chip or QR code doesn’t work within 30 days of delivery, we replace it free, or refund you in full if we can’t make it work.
What if my phone number or links change?
You don’t need a new card. Edit your All-in-One page yourself any time, or message us and we update it free.
Do you replace lost cards?
No. Lost cards aren’t replaced, but you can order a new card at the normal price.